Terms and conditions


These Terms and Conditions (Terms) govern Your use of The Meta Esthétiques Studio Ltd website located at //themetaesthetique.com/ (our Site) and form a binding contractual agreement between you (You, Your) and The Meta Esthétiques Studio Ltd trading as The Meta Esthétiques Studio (We, Us).

By using this Site, You acknowledge and agree that You have had an opportunity to read and understand the Terms and that You agree to be bound by them. If You do not agree to be bound by these Terms, please do not continue to use the Site.


You may buy products offered online by Us by completing the order form available on our Site. By placing an order, You confirm that all information you provide is accurate, complete and not misleading.

You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders for products where We consider that You have not dealt with Us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If Your credit card is charged for the purchase and We cancel the order, We will notify You and credit Your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.


Once You submit an order, You cannot cancel it. All orders are subject to acceptance by Us, at our discretion.


We may provide special offers in relation to our products from time to time. At any time, We may terminate any special offer without notice in advance. If terminated, a special offer will continue to apply to products You ordered in good faith in accordance with these Terms before the special offer was terminated.


All prices are in Canadian dollars. Prices exclude HST unless indicated otherwise, as well as delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.


The full payment for Your order (including the product price and applicable delivery charges) is deducted from Your credit card on completion of Your order. Delivery will commence once payment has been processed and validated. We accept payment by Stripe (credit cards.)

Large transactions may involve additional screening and We will require confirmation on key details before we proceed to fill the order. In this event, We will contact You. In some cases this may delay Your order by a short period.


All orders and transactions must be made by the registered Credit Card account holder. We reserves the right to cancel any order or personal account if we believe fraudulent activities are taking place.


From time to time there may be errors on our Site such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, We may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If Your credit card is charged for the purchase and We cancel the order, We will notify You and credit Your credit card account for the amount charged.


All products are offered for sale subject to available stock. If an item is out of stock, We may contact You to offer a substitute.


Orders within Canada

We charge a fixed cost for regular post deliveries within Canada (as varied from time to time and subject to a surcharge for large orders). To find out the shipping charges that apply to You, simply add the items to Your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before You make any payment. It is Your obligation to enter the correct delivery address details at the time of ordering.

We use all reasonable efforts to dispatch orders within 5 business days of the purchase date. Most Canadian orders should arrive within 7 business days after dispatch depending on the destination. It is Your responsibility to inform us promptly if an order does not arrive either by emailing hello@themetaesthetique.com within a reasonable period we will send an enquiry with the courier and advise You of any issues.

Orders outside Canada

Deliveries outside Canada should arrive within 5-20 business days after the order has been shipped, depending on your delivery address, subject to any customs processing delays. Deliveries to remote areas may take longer. All international deliveries will be sent with tracking – in the rare case this isn’t possible for your particular country we will contact you prior to dispatch to discuss your options. International orders are sent without requiring a signature on receipt.

International customers may be required to pay sales tax, duty and/or customs charges. We suggest contacting your local customs office if You are unsure of the applicable taxes and customs fees that are relevant to You. The Meta Esthétiques Studio will not be responsible for any additional taxes and customs charges that are requested during the shipment of your order.

Once Your order has been shipped, You will receive an email containing tracking details on how to check up on your order.

The Meta Esthétiques Studio is not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle You to cancel Your order. You have the option to have Your Item delivered with or without a signature of receipt. If You choose to have the Item delivered without a signature of receipt You are responsible for any loss or damage after delivery. If You choose to sign for Your Item You will need to be available to receive the delivery. You have the option to choose a different delivery address than Your billing address.


Risk of damage, loss or deterioration to products passes to You on delivery in accordance with these Terms.


We do not offer refunds. If You change Your mind we will however exchange Your item/s, or give you store credit, as long as you provide the following conditions:

  1. The items are returned within 30 days of the purchase date and the original sales receipt is present; and
  2. Items must be in original condition as purchased and the product has not been opened.

Exchanges can be sent to:

The Meta Esthétiques Studio Ltd

250A Lyon St N, Ottawa, Ontario, Canada

K1R 5W2

If You return items to us that do not comply with the above requirements, we will return them to You at Your cost.

If You experience packing problems, please check Your items against Your receipt. If there are any discrepancies, please email hello@themetaesthetique.com as soon as possible and within 30 days of purchase date.


We do not warrant or guarantee the accuracy, completeness, correctness or usefulness of any information posted or available through themetaesthetique.com regarding products. All information has been provided and approved by our supplier and product manufacturers. We are not responsible and shall not be liable to you or anyone else for any action or decision taken in reliance upon the information contained in the site.


By making a booking, You agree to be bound by our booking policy (Booking Policy).

You must arrive 10 minutes before Your scheduled booking time to ensure that Your appointment runs for the full length of time of the appointment and that the appropriate consent forms are filled by You. If You are running late, We reserve the right to shorten Your appointment time to ensure that our staff is not late for their next appointments.

We require at least 24 hours of notice should You wish to cancel or reschedule Your appointment.

In the event that You fail to show up at Your scheduled appointment (no show), or cancel or reschedule Your appointment within 24 hours of Your scheduled appointment, we will require You to make an upfront payment of 50% of the value of the booked appointment (plus HST) for Your next booking (Upfront Payment). The Upfront Payment will be redeemable upon Your scheduled treatment with our establishment.


All treatments, services and product purchase must be paid in full at the time of the appointment. We accept payment instalments, with our annual memberships. If you wish to pay for your treatments with instalments, You will have to agree to sign a contract. We accept Interac, Cash, Visa, Mastercard and cheques. We do not accept American Express.

If You fail to pay for our services on the day of Your treatment, or if You leave our location without making any payment, You will be banned from the clinic and all future appointments will immediately be cancelled.


We reserve the right to change any of the products or services at any time without prior notice.

We reserve the right to change all treatment, product and service prices at any time without further notice. Treatment prices may vary from client to client depending on program, service or product sold to or brought by the individual client based on their personalized needs.


The Meta Esthétique Studio Ltd

250A Lyon St N, Ottawa, Ontario, Canada K1R 5W2


Phone: (613)236-7555